Refund Policy

100% Money Back Guarantee

We want you to be completely satisfied with your AI-generated headshots. If you're not happy with the results, we're here to help.

Refund Eligibility

• Full refund: Available within 24 hours of purchase if you haven't used any credits.
• Partial refund or regeneration: If you're not satisfied with a generated headshot, contact us within 24 hours. We'll either regenerate your headshot or refund the credit.
• Technical issues: If you experience technical problems preventing you from using the Service, contact us for a full refund.

How to Request a Refund

1. Email us at hi@headshoti.com
2. Include your email address and order details
3. Describe the issue or reason for your refund request

We'll review your request within 2 business days and process approved refunds within 5-10 business days to your original payment method.

Non-Refundable Cases

• Requests made after 24 hours from purchase
• All credits have been used and downloaded (except for quality issues reported within 24h)
• Results affected by uploaded photos that do not follow our platform guidelines (e.g., poor lighting, obstructed face, low resolution, sunglasses, or hats)
• Violation of our Terms of Use
• Fraudulent or abusive refund requests

Contact Us

Have questions? Reach out to hi@headshoti.com and we'll be happy to help.